Returns & refunds

What you can return

• The product arrived damaged, leaking or with a broken seal.
• You received the wrong product or a wrong quantity.
• The product is unused, unopened and still sealed, and you raise the request within 7 days of delivery.

What we cannot take back

• Opened or partly used products, for hygiene and baby-safety reasons · unless the item is faulty.
• Requests raised more than 7 days after delivery.
• Products without their original packaging, outer carton or batch label.
• Free gifts and items from a combo, unless the whole combo is returned.

How to raise a request

• Message us on WhatsApp or email info@snugglecub.in with your order number.
• Attach photos of the product, the batch label and the outer packaging.
• We confirm within one working day and arrange a reverse pickup where the courier serves your pin code.
• Where pickup is not available, we share a prepaid return address and reimburse reasonable courier costs.

Refunds

• Refunds are approved after the returned item reaches us and passes a quick check.
• Prepaid orders are refunded to the original payment method in 5–7 working days after approval.
• Cash on delivery orders are refunded by bank transfer or UPI to details you share with us.
• Delivery fees are refunded only when the return is because of a damaged, faulty or wrong item.

Replacements and cancellations

• Prefer a replacement over a refund? Tell us and we ship the correct item as soon as the return is approved.
• Orders can be cancelled free of charge any time before dispatch. After dispatch, please use the return process.

If a product does not suit your baby's skin

Stop using it, wash the area with plain water and message us straight away with your baby's age and a photo of the reaction. We will help you switch to a gentler routine and, where the product is at fault, refund it · even if the pack is open. If irritation persists, please consult your paediatrician.